At MindBodySoul Care Centre, we recognize that seeking psychological support involves sharing sensitive personal concerns. We treat your privacy with the highest level of professional responsibility, medical ethics, and respect. This document details our operational protocols for data collection, usage, and client confidentiality.
01. Information We Collect
We only collect personal information that you voluntarily choose to provide when interacting with our practice. This occurs when you:
- Book an appointment: Submitting your details via our online consultation form, booking enquiry, or consultation scheduling workflow.
- Direct Communication: Contacting Dr. Firdos Jahan or our clinical coordination desk via phone calls, WhatsApp messages, or emails.
- Educational Resources & Media: Subscribing to educational updates, psychoeducational articles, or following our official YouTube channel.
- Self-Administered Screening Tests: Engaging with self-reflection screening questionnaires on our website (such as anxiety, depression, ADHD, or stress screeners).
The categories of personal data collected may include:
- Identity & Contact Details: Full name, phone/WhatsApp number, email address, age, gender, and city/residential location.
- Consultation Preferences: Preferred consultation format (In-Clinic session at Aligarh, Audio Phone Consultation, or Video Call), preferred dates/time-slots.
- Nature of Clinical Concern: General background information or concerns shared voluntarily to help Dr. Jahan prepare for your initial evaluation.
02. How We Use Your Information
Any information gathered by MindBodySoul Care Centre is utilized strictly for professional clinical and administrative purposes, including:
- Scheduling & Managing Appointments: Confirming consultation requests, coordinating mutually available slots, sending session reminders, and providing clinic directions.
- Delivering Psychological Care: Formulating individualized therapy plans, administering diagnostic psychological assessments, and conducting evidence-based therapy sessions (including CBT, MBSR, and family counseling).
- Continuity of Care: Communicating follow-up therapeutic exercises, session notes, and treatment progress directly with the client or designated legal guardian (in child cases).
- Practice Improvement: Enhancing the usability, accessibility, and relevance of our psychoeducational tools and clinical website resources.
We do NOT sell, trade, rent, or lease your personal, clinical, or contact details to third-party commercial vendors, pharmaceutical marketers, advertising networks, or data brokers under any circumstance.
03. Confidentiality of Clinical Information
Confidentiality is the cornerstone of effective psychological therapy and clinical healing. All clinical discussions, psycho-diagnostic findings, session dialogue, and therapeutic notes shared during in-clinic or tele-consultations with Dr. Firdos Jahan are protected by strict clinical confidentiality in alignment with the Rehabilitation Council of India (RCI) Code of Ethics and international psychological standards.
Your clinical information will never be disclosed to employers, educational institutions, insurance agencies, relatives, or any outside party without your explicit, informed written authorization.
Under prevailing Indian jurisprudence and clinical ethics, clinical confidentiality is subject to narrow, legally mandated exceptions where disclosure is required to safeguard life:
- Imminent Harm to Self or Others: If there is clear, imminent danger of self-harm, suicide, or severe physical harm directed toward another identifiable individual.
- Protection of Vulnerable Individuals: Disclosures involving ongoing physical abuse, sexual abuse, or neglect of children (as mandated by the POCSO Act) or vulnerable seniors.
- Judicial Subpoena: Formal compliance with a lawful court order issued by a judicial magistrate or competent court of law.
04. Data Security & Clinical Records
We employ robust technical, administrative, and physical security measures to shield your personal information and clinical records against unauthorized access, accidental alteration, disclosure, or loss:
- Encrypted Digital Communications: Digital browsing and web-form submissions are encrypted in transit via standard Secure Sockets Layer / Transport Layer Security (SSL/TLS).
- Protected Record Storage: Diagnostic evaluations, psychological reports, and case histories are preserved in secure, restricted repositories accessible exclusively to Dr. Firdos Jahan.
- Staff Confidentiality: Any administrative support staff handling appointment logistics are bound by non-disclosure agreements and trained in clinical confidentiality protocols.
05. Third-Party Services & External Links
For your convenience and interactive experience, our website may contain links to reputable third-party platforms:
- Navigation & Maps: Google Maps links to assist in locating our Aligarh clinic.
- Messaging & Telephony: Direct WhatsApp and telephone triggers for appointment scheduling.
- Educational Video Channels: Embedded links to Dr. Firdos Jahan’s official psychoeducational YouTube channel.
- Payment Processing: Secure UPI and QR code channels for fee settlements.
Please be advised that once you navigate away from our domain, the privacy practices of external services are governed by their respective independent privacy terms. We encourage you to review their policies directly.
06. Your Rights & Data Choices
In alignment with data protection best practices and India’s Digital Personal Data Protection (DPDP) framework, you have the following rights regarding your personal records:
- Right to Review: You may request a copy or summary of the contact information and consultation records maintained in your profile.
- Right to Rectification: You may request corrections to any outdated or inaccurate personal details.
- Right to Erasure / Revocation: You may request the deletion of non-clinical administrative contact data or revoke consent for follow-up notifications, subject to medical record retention requirements mandated by clinical standards.
07. Contact & Grievance Officer
If you have any inquiries, concerns, or formal requests regarding this Privacy Policy or the handling of your data, please contact Dr. Firdos Jahan directly:
MindBodySoul Care Centre
Clinical Psychology, Psychotherapy & Assessment Practice
Near Rainbow Roof 1st, Anupshahar Road, Aligarh UP 20200